UI/UX Designer

Australia | Andrew Kwa - UX | Full-time | Partially remote

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Who is Cyara?

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Everyday the most recognizable brands, including Airbnb, Tesla, Google and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. We’re also excited to be named an Inc. 2021 Best Workplaces Honoree thanks to employee feedback!  Interested to find out more about us? Check out:  www.cyara.com 

 

Let's talk about the role and the team:

Cyara’s UX Team are looking for a seasoned UI/UX Designer.  Ideally you'll be someone with deep expertise in the realm of UX/UI and Design Thinking activities, have a strong B2B background, and someone who's passionate about user experience/design and the process of realizing the best possible UX/UI for the Cyara Automated Customer Experience (CX) Assurance Platform. You'll join an Agile product development process and work with cross-functional teams to design, build, document and roll out products that execute the company’s strategy to further expand its market and remain trusted thought leaders for our clients. The role can be based in either Melbourne, Sydney, Brisbane or South Australia.

 

Let's talk about the role and responsibilities:

At Cyara, you'll gain experience working with customers, partners, product managers, product owners, architects and technical leads to enhance and extend a product portfolio used by some of the world's most recognised brands. No two days will be the same! 

  • Enact Cyara’s corporate commitment to Ease of Use across a broad range of web and mobile interfaces
  • Create storyboards, wireframes, and prototypes to design intuitive, user-friendly interfaces
  • Collaborate with other UX team members to apply your Design Thinking skills effectively to arrive on a MVP value proposition on each project while making design decisions that improve Cyara’s greater system
  • Communicate and negotiate Interaction Design ideas with your low or high fidelity prototypes in UX workshops with Product Owners, Tech Leads, and Engineers, resulting in an efficient implementation strategy for our most cutting edge innovations
  • Exercise your ability to think and document user-stories in detail (or in a prototype), and work closely with UX and Application Developers to ensure they’re implemented as specified in order to deliver an implementation of the the highest quality possible for Cyara’s customers
  • Remain current on UX/UI trends, patterns and techniques, and suggest new approaches and methods as necessary.

 

Let's talk about your skills/expertise: 

  • Minimum 5-8+ years of industry experience, preferably from within a corporate environment - and not just web site design - plus a good B2B type background
  • Experience designing for Business Users of sophisticated web applications
  • Track record of up-levelling an existing web application’s Interaction & Visual Design
  • A portfolio submission demonstrating the accomplishments above

 

Nice to have (...or you're keen to learn):

  • Awareness of WCAG accessibility
  • Experience designing with and for a Design System, and product localisation
  • Competence in user research, with the ability to form data-driven insights to aid the Design Thinking process
  • Industry experience with SAFe or other agile methodology

 

Why you should join us? 

At Cyara you’ll work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara Solutions are an Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

 

  • Customer Obsession
  • Innovation
  • Humility  
  • Quality 

 

Interested? Know someone who might be? Apply online now.

NOTE: You must be an Australian Resident or PR Holder and resident in Australia to apply for this role. Cyara are not offering sponsorship to overseas candidates for this role. 

 

Cyara are part of the Circle Back Initiative - we commit respond to every applicant

 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.